Privacy Policy

Happy Mamaland Limited (UK company number 17215430) is the data controller for personal data processed through the GlobalBazi website, chart tools, reports, account features and payments. Registered office: 8 Camden Row, Cuckoo Hill, Pinner, England, HA5 2AH.

For privacy, data protection or GDPR rights requests, contact support@globalbazi.com and include “Privacy / GDPR” in the subject line. For general support, orders or payment queries, you may use the same email address.

We collect account data you provide, such as your name or display name, email address, login status, language preference, support messages and account settings.

To provide BaZi chart and report services, we collect birth date, birth time, birth city or country, gender, relationship labels, chart names, family or two-person comparison data, naming preferences and additional form content you submit.

To process transactions, we keep order records, invoices, payment status, payment provider transaction IDs, refund and dispute records. Full card numbers, CVV codes and equivalent sensitive payment credentials are handled by the payment provider and are not stored directly by us.

We may also collect technical data such as IP address, device and browser information, page views, error logs, cookies, analytics events and security logs to operate the site, protect security, prevent abuse and improve the service.

If you submit birth details or relationship data for a partner, family member, child, client or any other person, you confirm that you have lawful authority, consent or another valid basis to provide that data to us, and that you have explained that it will be used to generate BaZi reports or related services.

Please do not submit unnecessary sensitive information in free-text fields, including health conditions, religious beliefs, political opinions, identity document numbers, bank account details or any other highly sensitive information unrelated to the service.

We use personal data to perform our contract with you, including creating free charts, generating paid reports, saving account content, processing payments, issuing invoices, providing customer support and managing orders.

We also process data based on legitimate interests, including maintaining site security, preventing fraud or abuse, analysing service performance, improving product experience, debugging technical issues, protecting company rights and responding to reasonable enquiries.

Where required by law, we keep necessary transaction, accounting, tax, company compliance, refund, dispute and anti-fraud records. Where we rely on consent for cookies, non-essential analytics or marketing, you may withdraw consent through the available controls.

Payments are processed by Worldpay, Stripe or another regulated payment service provider. The payment provider handles payment methods, authentication, risk checks, disputes and refunds under its own privacy policy and compliance obligations.

We use payment and order data to reconcile transactions, deliver digital content, process refunds, handle chargebacks, respond to payment provider or bank enquiries, and meet accounting, tax and audit obligations.

We may use essential cookies to maintain login, security, cart or checkout flows. Without these cookies, parts of the site may not function correctly.

Where Google Analytics or similar tools are enabled, we collect aggregated or pseudonymised usage data to understand traffic, conversions, errors and page performance. You can manage non-essential tracking through browser settings, cookie tools or provider opt-out mechanisms.

GlobalBazi reports may be generated with a rules-based engine, content templates and automated text preparation tools. This processing is used to provide the metaphysical content you request. It is not used for credit, insurance, employment, medical, legal or other decisions that produce legal or similarly significant effects.

The birth details you provide affect chart and report output. You may ask us to correct inaccurate data, or update or delete data yourself when account features allow it.

We share data only when needed with trusted service providers, such as hosting, database, authentication, payment, email, analytics, error monitoring, customer support and security providers. These providers may process data only under our instructions or their own legal compliance obligations.

We may also disclose necessary data where required by law, court order, regulatory request, payment dispute, anti-fraud investigation, law enforcement request, company restructuring, merger, sale, or to protect the rights and safety of us, users or third parties.

Our users, suppliers and cloud infrastructure may be located in the United Kingdom, the European Economic Area, the United States, Hong Kong or other locations. Where personal data is transferred outside the UK or EEA, we use appropriate safeguards where required, such as adequacy regulations, Standard Contractual Clauses, provider data processing agreements or other lawful transfer mechanisms.

Account, chart and report data is normally kept until you delete your account or request deletion, unless we need to retain data to complete orders, handle disputes, maintain security or comply with legal obligations.

Payment, invoice, refund, tax and accounting records are normally kept for up to six years or any longer statutory period required under UK law and reasonable business needs. Security logs, error logs and analytics data are retained for shorter periods as needed, or kept in aggregated form.

Where applicable, you may request access, correction, deletion, restriction, portability, objection, and withdrawal of consent where processing is based on consent. Submit requests to support@globalbazi.com with “Privacy / GDPR” in the subject line. We may need to verify your identity and account ownership.

If you are in the UK, you also have the right to complain to the Information Commissioner's Office (ICO) at https://ico.org.uk/. If you are elsewhere, you may contact your local data protection authority.

We use reasonable technical and organisational measures to protect data, including trusted cloud providers, access controls, encrypted transmission, payment-provider-hosted payment data and log monitoring. No internet service can be guaranteed to be completely secure.

GlobalBazi is not sold directly to people under 18. Parents or guardians may submit data and purchase reports for minors where they have lawful authority to do so.

We may update this policy due to legal requirements, payment provider requirements, product features or operational needs. Material changes will be reflected by updating the date and content on this page, and where required by law we will provide appropriate notice.